Delivery information

As all Jack + George products are carefully handcrafted, we do require a 2 – 4 week lead time for all product orders. This lead time is a result of us not holding vast quantities of stock as well as the timeous nature of handcrafted products. The wait, however, will be worth your while.

Subject to availability and receipt of payment in full, orders will be processed. Upon completion of orders and inspection of expected quality, ordered products will be dispatched via our preferred courier service provider, The Courier Guy.

The Courier Guy will be responsible for all collections and deliveries of products. It is recommended that 4 working days be allowed for receipt from the despatch date for all national door to door deliveries.

Rates

Small items: R50
Large items: R200
Orders over R1500: Free

Damaged Goods

Please let us know as soon as possible if your goods are damaged upon delivery.

Returns

If you would like to return or exchange your order, you are welcome to do so within 7 days of delivery.

You will be liable for the shipping costs ( both ways ) of returning the item to us. You are then welcome to choose something else from our store or we will refund you if the item is still in sellable condition and has not been assembled.

No returns on sale or custom items.